Every run protected

PopNow Protect is a set of promises that comes with every generation on PopNow, at no extra charge. There’s nothing to sign up for.

There are two kinds of payback:

• Refunds. When we didn’t deliver what you ordered, we give back what that generation cost, as the same credits or API balance you paid with. Refunds aren’t limited by your monthly allowance.
• Rewards. When a generation was delivered but missed a promise about the experience, we pay you reward credits on the website and app, or API balance on the API. Rewards are valid for 90 days, count against your monthly allowance and can’t be withdrawn as cash or transferred.

Each generation’s task card shows what it was promised and any payback, and the billing page in your account lists every payback and what’s left of your allowance this month.

This page lists only the promises that are active right now. If we pause one, it disappears from this page and from the rest of PopNow.

• When: a generation fails for a technical reason, on our side or the model provider’s, finishes without a result, or is stopped by our safety check before it runs.
• What you get: every credit, or every cent of API balance, it was charged.
• How fast: automatically, as soon as the task ends. You don’t need to ask.

The one exception: some model providers charge for requests they reject under their own content rules. Where that’s the case, the generation page says so before you start, and those rejections are charged as shown.

• When: a generation on the website or app finishes, but the result doesn’t match what you chose:
  • the aspect ratio is off by more than 3%;
  • the length is off by more than half a second or 10%, whichever is more;
  • the resolution is below 90% of the tier you picked, measured on the shorter side;
  • you get fewer images than you ordered;
  • you asked for audio and the result has no audio track.
• What you get: the full amount you paid for that generation. If only some images are missing, we refund those images.
• How fast: we spot the mismatch ourselves, a person on our team checks it, and we refund within 1 business day. Until then the task card says “Refund under review”. After the check it says “Refunded”, or gives the reason if it isn’t a mismatch.

We check only what we can measure on the file we delivered. If something can’t be measured, it isn’t counted either way. We use only our own measurements, so there’s nothing for you to send. Each generation can be refunded once. If a setting on a model has a known problem, we mark it or remove it before you can choose it. Up to 10 results per person a month go to review under this promise. After that, mismatches are still recorded but not refunded.

• When: the generate button shows a guaranteed time for that model, and your result takes longer than that from the moment you submit until it’s ready.
• What you get: 20% of what you paid for that generation, as reward credits valid for 90 days, up to what’s left of your monthly allowance.
• How fast: automatically, as soon as the result arrives.

The guaranteed time comes from that model’s real completion times over the past 7 days, with room to spare, and it’s fixed when you submit. Models without enough recent data don’t show a guaranteed time and aren’t covered. This promise covers image, video and audio generations on the website and app. It doesn’t cover Chat, generations you cancel, or generations that failed (those are refunded in full). If more than 10 generations are submitted from one account within a minute, that batch isn’t covered. Each person can get up to 10 of these payouts a day.

• When: always. You never pay more than the price shown on the button when you start.
• How it works: if the price changes after it was shown, for example because the model’s price was updated, we don’t run the generation. We show you the new price and you choose whether to go ahead. While a generation runs we hold its price, and the final charge is never more than that.
• Projects with many steps: in Filmmaker, Canvas batches and Content Factory, you see the total before you start and can set a spending limit. We stop when the limit is reached and tell you how much the rest would cost.

The same goes for the API: a task never costs more than the maximum returned by its quote.

• When: you find the same generation, with the same model and the same settings, for less on Higgsfield, Runway or fal at the time you generated on PopNow.
• What you get: 2× the difference, as reward credits (or API balance for API generations), valid for 90 days, up to what’s left of your monthly allowance.
• How fast: claim from the task card (“Found it cheaper?”) or on the Price-beat guarantee page within 7 days of the generation. A person on our team checks every claim, and we pay as soon as it’s approved.

Only the models and settings marked Guaranteed in our price comparison count. A screenshot alone isn’t enough: include an archived copy of their pricing page from web.archive.org or archive.ph, or we have to be able to see the same price on their live page. Each person can send up to 3 claims a month. All the rules are in our Price-beat guarantee.

Within 30 days of buying credits on the PopNow website, you can ask for a refund of the credits you haven’t used: what you paid, minus the credits you’ve used at $0.001 each and the payment processing fee for that purchase (no fee if you haven’t used any of it and ask within 7 days). A person on our team reviews every request. Credits bought in the PopNow app are refunded by the App Store or Google Play under their rules. The details are in our Refund Policy.

Rewards come out of an allowance per person:

• never more than 10% of what you paid us for credits or API balance in the past 30 days;
• never more than 20,000 credits ($20) per calendar month (UTC) on the website and app, and $50 of API balance per calendar month for API generations;
• and limited by what you spend: each successful generation in the past 30 days adds to your allowance, by an amount that depends on its model. Some models don’t add to it.

When the allowance doesn’t cover a payout in full, we pay what’s left, which can be nothing, and the task card says Capped. That’s why our promises say up to. Refunds never come out of the allowance.

If payouts under one promise suddenly rise far above normal, for example during a provider outage or because of abuse, we may hold new payouts under that promise while we look into it. A person checks held payouts, and we pay the ones that qualify.

• Content rejections that a model provider charges for, where the generation page says so before you start.
• Results you don’t like for reasons we can’t measure, such as quality, style or what appears in them. Before you start, the button shows exactly what you’ll be charged.
• Generations you cancel, and messages in Chat. A Chat reply that fails is refunded under our Refund Policy.
• Anything bought or used outside PopNow.
• Accounts with an open chargeback or payment dispute: all payouts are paused until it’s resolved.

• Linked accounts count as one person. Accounts that use the same payment card, or the same email address once dots and “+” tags are removed, share one monthly allowance, one refund record and one set of claim limits.
• Abuse ends Protect. If we find multiple accounts, faked or edited evidence, scripted submissions or coordinated abuse, we reject the claim or payout, take back rewards already paid (from your balance, or as an amount owed if your balance is too low) and end your eligibility. In serious cases we close the accounts under our Terms of Service.
• Reward credits and API balance from PopNow Protect have no cash value, can’t be withdrawn, refunded or transferred, and expire after 90 days. Reward credits are used before credits you paid for.

• We can change, pause or end any promise on this page at any time. Generations started before a change are handled under the promises that applied when they started.
• PopNow decides whether a generation or claim qualifies, based on our own records, and that decision is final.
• PopNow Protect is a promotional promise on top of our Terms of Service and Refund Policy. It doesn’t limit any rights you have under consumer law.

Questions about PopNow Protect, or a payback you think we missed? Write to us at support@popnow.ai.