FAQ
Short answers about accounts, credits, models, limits, content and support for the PopNow API.
Do I need a separate plan for the API?
No. The API uses your PopNow account and the same credits as the website. There is no subscription and no minimum; free sign-up credits work too.
How much does a call cost?
It depends on the model and its settings — per image, per second of video or audio, per request, or per 1,000 characters of speech. Every model's reference page lists its prices in credits (1 credit = $0.01), and jobs/quote gives the exact amount for one request. Failed tasks cost nothing.
Are API prices the same as on the website?
Yes. The same model with the same settings costs the same number of credits whichever way you run it.
Which models can I call?
Every image, video and audio model listed on Models. Chat and text models are not available through the API.
Can I call the API from a browser or mobile app?
Not directly. Anyone who can read your key can spend your credits, so keep it on your server and let your app talk to your server.
How long are results kept?
Each task's record says exactly when its files will be removed (retention.outputsExpireAt). Signed download links themselves last about 20 minutes and can be refreshed by reading the task again. Copy anything you want to keep to your own storage or your asset library, or delete a task's content yourself with purge.
Do you use my prompts or files to train models?
No. See the privacy policy for what is stored and for how long.
Can I cancel a task?
No. Once a task is accepted it runs to a final state. If it fails or expires, its hold is released.
Is there a sandbox or test mode?
There is no separate sandbox. Use the cheapest models and the lowest settings while you build — many images cost one or two credits — and try models in the Playground on their API pages first.
Is there an SDK?
Not yet. The API is plain REST with JSON, so fetch, requests or any HTTP client works, and openapi.yaml can generate a typed client in most languages.
What content is allowed?
PopNow is a general-audience service; the terms of service apply to API use as well. Models also apply their own rules, and requests they decline fail with content_rejected at no cost.
How do I get help?
Contact support or email support@popnow.ai with the request_id of the call, the time (UTC) and the code. Never send your API key.